Tech Tip Tuesday
September 18, 2009 by Michelle
Filed under Internet, Website & Hosting Tips, What's New
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We’re happy to share a new service here at Creo Communico LLC. Beginning next week we’ll be sharing a week tech tip! Just enter your name and email below to receive a weekly QUICK tip to help you with some aspect of internet technology–your browser, email, website and related issues.
Basics of Website Statistics
September 14, 2009 by Michelle
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Learning to understand your website statistics can help you improve your website for visitors, measure if your promotional strategies are working, and find new opportunities to promote your business.
How can you measure your website statistics?
There are two common ways to measure this important information.
One is with software that analyzes the server logfiles. Each time someone visits your site the server records detailed information about the visitor and what they did on your website. With software like Webalyzer or AWStats that information is put into a form you can easily read and understand. Many website hosts offer this software already installed on their servers and available to clients through a cPanel or Plesk administrative area.
The second way to keep track of your stats is with a javascript added to all of your pages that sends info to another server each time a visitor loads a page, such as Google Analytics or Crazy Egg. With these services you sign up, then they provide a small snippet of code for you to copy and paste into your web pages.
You may want to combine both methods to get a better overall picture of who is visiting your website and what they’re doing.
What do the terms mean?
Hits: Each request for a file from a server is counted as a hit. This is an often misunderstood term. It does not mean you’ve had 5,000 people visit your site if you have had 5,000 hits. If your page has one html file and five images on it, then each time a visitor loads the page it would count as six hits.
Page Views: How many times a “page” as defined in log analysis has been loaded. This is more accurate than hits because it will only count the .html or .php files instead of every image on a page.
Unique Visitors: This is an even more useful piece of information than hits or page views. Unique visitors tracks how many different computers have visited your website.
Number of Visits: How many unique sessions were logged. The way this one works is that if a visitor comes to your site today, and then again in a week, that would be counted as two visits.
Spiders Visited: Some tracking/analysis software is able to show you which “spiders” from search engines visited your site. This is an easy way to see if your site is being indexed by different search engines.
Top Pages: Which pages are the most popular on your website? Look for the top pages section of your stats to see what visitors are most interested in.
Connect to Site From or Search Phrases Used: This may be called something different depending on what software or analyzer you’re using but most will include a section allowing you to see how visitors found you. It will show if they’ve followed a link from another website, a search engine, or typed in your URL directly.
HTTP Status Codes: Your analyzer may also show you if your visitors got 404 or other errors. Watch this section to see if you’ve got a broken link or other problem somewhere on your website that you need to fix.
What metrics should you watch?
Some of the basic things you want to watch are:
Conversion rates: What % of visitors to a sales page made purchases? There’s plenty of information available on how to optimize sales pages for better conversion rates. Once you have a base measurement of your current conversion rate, start making small changes to your copy, headlines, and other page elements then watch for a change in the conversion rate to see whether changes helped.
Page views per visit: How many pages does each visitor look at? If this number is very low – one or two – then visitors aren’t being engaged enough or finding what they were looking for.
Monthly unique visitors: Is the number growing over time? Your traffic should be going up! If it’s not, time to review your promotional tactics and strategies to see where you can focus on improving.
What can you do with all that information?
Website statistics offer you a wealth of information — use it to your advantage!
Here are some easy ways to use your website statistics to build your business:
- Contact sites that refer visitors/link to your site and send them a thank you note.
- Offer sites who’ve published your articles “priority notice” of future articles you release for reprint. With permission, email your articles directly to the interested sites so your articles are easier for them to publish.
- Watch the popular pages of your website then focus on building those pages with better copywriting, promote affiliate products, etc.
- Look for trends in the type of websites that are referring visitors to your site and use it to better target your marketing efforts.
Work at home mom extraordinaire Michelle Shaeffer publishes The Muses Brainstorm, a weekly ezine with tips to help you balance, manage, and market your home based business. If you’re ready for inspirational guidance and bright ideas sign up free at http://www.thesmallbusinessmuse.com
Eight Ways to Make Your Website Run More Smoothly
September 14, 2009 by Michelle
Filed under Helpful Articles & Resources, Internet, Website & Hosting Tips
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Is your website running as smoothly as it could be? Here are eight important points to check the function and professionalism of your website.
1) Compatible
Is your website compatible with all the major search engines? Test it on as many browsers as you can, and do a check at browsershopts.org to see what it looks like in other browsers and on other operating systems.
2) Complete
Is your website complete? Be sure there aren’t missing pieces or incomplete pages.
3) Clean and Confident
Your design and layout should be “clean” and project a confident voice. Never talk down about your projects or your business. Owning a small business is nothing to be ashamed of! You can offer fantastic products and fabulous service to your customers. Do your absolute best and be confident in that.
4) Focus Drawn Immediately to Product/Services
What do you want your shoppers to see? Should they focus on a crazy, busy background? Only if your background is for sale. Otherwise, you want the shoppers eye to be immediately drawn to the products or services you offer. Make sure your header area and graphics are a reasonable size and load quickly so they don’t take over the focus of the page.
5) Clean HTML Coding
This is important for compatibility, accessibility, and search engine rankings, too. Check your code at validator.w3.org and make any necessary updates.
6) Valid Links
Are there any broken links on your website? If so, fix them! Run a free check at validator.w3.org/checklink to get started.
7) Quick Download Time
Visitors will not wait long for your page to load. If it doesn’t come up quick, they’ll click away without taking time to browse. Avoid this by being sure that your images are optimized to load quickly and that your code is clean and error-free. Be especially carefully with flash or animated elements.
Consistent Brand and Voice
Keep your target market in mind as you write your website and use a consistent voice throughout your website. Also be sure that your branding is consistent throughout the pages of your website, your products, your emails, your sales invoice/packing slips, etc. Match your logo, your fonts, and your style so it’s easy for clients and potential clients to identify any piece of your business, marketing, or sales materials.
Work at home mom extraordinaire Michelle Shaeffer publishes The Muses Brainstorm, a weekly ezine with tips to help you balance, manage, and market your home based business. If you’re ready for inspirational guidance and bright ideas sign up free at http://www.thesmallbusinessmuse.com
Five Great Reasons to Host Your Own WordPress Blog
September 14, 2009 by Michelle
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Are you considering starting your own blog? You may wonder whether you should:
* go with a blogging service that’s hosted on another server where you get a subdomain like yourbusiness.bloggingsite.com
* put your blog on your own domain and hosting space so your blog is at yourbusiness.com or yourbusiness.com/blog
Here are five great reasons to consider using WordPress on your own domain.
5) You can choose your theme.
There are thousands of free themes available for WordPress and you can only use them if you host your own WordPress blog. Just Google “WordPress theme” and you’ll find many websites offering stylish themes.
With many other blogging services you are limited to only the themes they’ve chosen to allow.
4) You can modify your theme.
With some HTML & CSS knowledge, or the help of your designer or virtual assistant, you can modify a theme to do what you need.
3) You can add any plugins you’d like.
One of my favorite things about WordPress is that there are so many fantastic plugins available. You can choose which work best for you and install anything you’d like on your own blog.
2) You’ll be building links to your own domain.
When you host your blog at a service where your blog is just a subdomain, links to “your” blog are building page rank and links for the main domain, which isn’t yours. Instead, host your own blog, and all those links will be pointed to your domain and helping to boost your domain’s page rank and links.
1) It’s free, but has a great support community.
WordPress is free to download and install. But that doesn’t mean you’re without support. Because it’s such as popular blogging platform there are many forums and sites dedicated to it where you can go to find answers to your questions.
Work at home mom extraordinaire Michelle Shaeffer publishes The Muses Brainstorm, a weekly ezine with tips to help you balance, manage, and market your home based business. If you’re ready for inspirational guidance and bright ideas sign up free at http://www.thesmallbusinessmuse.com
The A to Z Guide to the Internet
May 11, 2009 by Michelle
Filed under Helpful Articles & Resources, Internet, Website & Hosting Tips
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Whether you’re brand new to the internet, or have been around for a while, this reference guide will help you de-mystify the internet with easy to understand definitions of the most common internet terms and technology. Organized alphabetically for super-easy use. Because you shouldn’t have to figure it all out on your own!
Click here to download/save your copy:
New Magento (Voice) Tutorials
April 14, 2009 by Michelle
Filed under Internet, Website & Hosting Tips, What's New
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Now available, tutorials for Magento Commerce (links will open in a new window for each tutorial):
- How to Setup Product Attributes
- How to Add Product Categories to Your Store
- How to Use the CMS (Content Management System)
- How to Configure Your Store
- How to Manage Your Customers
- How to Download & Install Magento Commerce
- How to Manage Multiple Stores
- How to Send & Manage Newsletters
- How to Configure Payment Methods
- How to Add & Edit Polls
- How to Add Products to Your Store
- How to Setup Special Promotions
- How to View Reports
- How to Manage Product Reviews & Ratings
- An Overview of All the Sales Options
- How to Manage Search Terms
- How to Configure Shipping Settings & Methods
- How to Create & Approve Tags
- How to Change Tax Rates
For more information on Magento Commerce and it’s features, visit www.magentocommerce.com The system does run on the servers here at Creo Communico LLC, note that because we run php4/php5 both on our servers the php-cgi setup as described here is necessary.
New Wordpress 2.7 Tutorials
February 26, 2009 by Michelle
Filed under Internet, Website & Hosting Tips, What's New
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Now available, new video tutorials for the upgraded Wordpress 2.7 interface.
- How to manage categories in WordPress
- How to write a comment in WordPress
- How to change your header in WordPress
- How to install WordPress
- How to manage pages in WordPress
- How to change your password in WordPress
- How to manage your plugins in WordPress
- How to write a new post in WordPress
- How to edit your profile in WordPress
- How to configure your settings in WordPress
- How to update your WordPress installation
- How to manage users in WordPress
Where to Begin: Getting Started With Your Own Website
July 1, 2008 by Michelle
Filed under Internet, Website & Hosting Tips
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Once you’re all signed up for hosting, the next step is to get your website online. Where should you begin?
First, you need to know what the purpose of your website is. Is it an informational website where you can provide details of your organization, group, or services? Do you want a blog? Or are you planning to sell online with an ecommerce site?
Each of these types of sites should be approached differently. Here are four ways to get your website online.
1) Hire a Designer
If you do not want to create the site yourself, or do not have time, there are many excellent designers available who can provide this service for you.
2) Use a “content management system” or “site builder”
This is software that is installed on your hosting space where you can login to an administrative interface through your web browser and choose a design, add pages or posts, and maintain your websites. These systems work well for those with at least a bit of computer experience (if you can use Word, Outlook Express and similar programs and follow video tutorials or written tutorials to learn about the site builder you choose, you’ll be fine).
Elemental Muse hosting packages include Fantastico, which is a script auto-installer that allows you to very easily get setup with several site builder software options, including:
SohoLaunch — great for informational websites and has the PayPal buttons available so you can easily sell your products/services if you do not need inventory control. Many designs to choose from and good support options available including this series of video tutorials at http://info.soholaunch.com/index.php?pr=Flash_Tutorials and also a free weekly webinar to show you the basics you can sign up for at www.soholaunch.com
Wordpress — this is a blog software, but also works very nicely for informational websites as it allows you to create pages and blog posts. Many plugins and themes are available but it takes a bit more technical knowledge to use those features (downloading, unzipping, uploading with FTP). You can find very good lessons for beginners at http://codex.wordpress.org/WordPress_Lessons
3) Install an ecommerce system
If you plan to use your site to sell products or services, especially with limited quantities then you may want to choose a store & shopping cart system to power your site. Several choices are available free with your hosting package, and many paid systems also work nicely on our servers (XCart, Iris Market Builder, and others).
These three are free and available through the auto-installers in the cPanel so they’re easy to setup:
- osCommerce — www.oscommerce.com
- Zen Cart — www.zencart.com
- Cube Cart — www.cubecart.com
4) Build your website with a program on your computer then upload to the server
You can also choose to create your website with a program like Front Page, Dreamweaver, etc and then upload it to your hosting space. This option requires more technical knowledge, but also allows you to work on your site offline so it’s good for people on dial up connections.
This covers a few of your options for getting a website online. There are many other programs and shopping carts out there that you can also choose from. But this should get you started and give you an idea where to begin.
How to Run a Traceroute
April 18, 2008 by Michelle
Filed under Internet, Website & Hosting Tips
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When you are unable to access your site, or if it’s loading very slowly, support may ask you to run a “traceroute” to help us figure out where the problem is. A trace route will “trace” the “route” that the information follows from your computer to the server when you view your website.
Or, for a more technical definition, let’s look to Wikipedia:
traceroute is a computer network tool used to determine the route taken by packets across an IP network.
How to Run a Traceroute on a Windows PC
- Click on your Start button, then choose Run.
- In the box, enter cmd
- At the command line prompt, enter tracert yourdomain.com
For example: tracert elementalmuse.com
- Press the enter/return key.
- Now you’ll see the results. This is what you want to copy and paste into an email or ticket for the support team.
How to Run a Traceroute on Mac OS X
- Go to Applications
- Choose Utilities
- Choose Network Utility
- Click on the Traceroute Tab
- Enter the domain name and click Trace
- Now you’ll see the results. This is what you want to copy and paste into an email or ticket for the support team.
What Traceroute Results Look Like
Here is an example of what traceroute results look like:

(Click to Enlarge)
How to Archive Your Email
April 17, 2008 by Michelle
Filed under Internet, Website & Hosting Tips
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If you’re using webmail to access your email and want to archive your messages, here’s how.
1. Login to your webmail account at http://www.yourdomain.com/webmail (replace yourdomain.com with your domain name).
2. Choose Horde mail:

3. Choose “Login”

4. Click the “Mail” icon in the top navigation bar:

5. Click the “Folders” icon in the top navigational bar:

6. Next choose the folders you want to archive by clicking to check the box next to each, or click the box at the bottom to select all the folders to archive:

7. Click the arrow to see the drop down menu, then choose “Download Folder(s)” from the menu:

8. Choose “OK” on the popup asking if you want to save the file:

9. Choose “Save” to save a copy of the file to your computer:

That’s it! You’ve successfully archived a copy of the folder(s) you selected.


